中 级
1. 总体要求：本级应试者应具备一定的英语能力，较熟练地使用常用词汇、句型、时态以及习惯表达法，进行涉及一般日常生活、工作、社交方面的交流。能通过运用一定的阅读技巧读懂与饭店业务相关的一般性文章；能通过提问或对方的重复解释，获取对方讲话的大意和主要信息。口头交流时语音语调基本正确，大部分情况下不影响正常的交流。
2．具体要求：应试者应能理解并掌握基本的、常用的时态和句子结构、语态及一些基本的词法等。认知2000个左右基本词汇，掌握其基本用法。
（1）听：能听懂客人以正常速度进行的简单交谈或叙事，其内容可能涉及饭店业务、日常生活或社交。
（2）说：能介绍个人情况和工作情况，进行日常会话，能较好地表达自己的意思，回答客人提出的问题，并处理本职工作中可能出现的问题。
（3）读：具备基本的语法知识。能阅读并理解一般的和专业程度不很强的、句子结构不很复杂的文章，确定主旨大意，辨认其中的重要事实，并能运用阅读技巧做出合理的判断。阅读速度为40～50词/分钟。
3．考试形式、项目、题量、分值和时间
中级考试包括笔试和口试两部分，各占50分，满分100分，60分及格,其中笔试和口试均不得低于30分。
考试形式：通过计算机进行考试，试卷随机生成。
（1）笔试：笔试包括听力和阅读两部分。听力部分考生通过耳机听问题，然后在计算机上选择正确答案。阅读部分由考生阅读计算机上的英语文章，然后选择正确答案。
（2）口试：考生通过耳机听问题，然后通过麦克风用英语回答。
1
笔试－人机考试
2
口试——人机对话
附：中级考试题型样题
一、笔试
第1部分 听力理解
Part A 提问（听录音）
Hello, I’m calling to confirm my room reservation. My name is Jane Smith.
（答题）A. Where are you calling from? B. Of course, madam.
C. Sorry, there is no room available, madam. D. What’s your room number, madam?
答案：D
Part B 对话（听录音）
W: Good morning. Can I help you?
M: Yes. I want to stay here one more night.
Q: What do we know about the man?
（答题）A. He wants to extend his stay. B. He is checking in.
C. He is checking out. D. He is getting some information.
答案：A
3
Part C 短文（听录音）
Welcome to the Grand Hotel. To make your stay as enjoyable as possible, we hope you will use our hotel facilities to the full. Breakfast is served in the dinning-room from 8 to 9 a.m. But if you want your breakfast brought to your room at any time after 7 a.m., please fill out a card and hang it outside on your doorknob. Lunch is served from 12 to 2:30 p.m. and dinner from 7:30 to 9:00 p.m.. Hotel room service operates 24 hours. Hotel bar is open from 12:00 to 2:30 p.m. and 7:00 p.m. to 1:00 a.m.. Hotel shop is on the first floor at the right side of the lobby, which is open from 9 a.m. to 5:30 p.m..
Now do questions 1 to 5:
1. What service in the hotel is it that operates around the clock?
2. When is the hotel bar open?
3. What would you have to do if you want a snack at 11:00 p.m.?
4. Which of the following is NOT true?
5. What did the passage say about the hotel shop?
（答题）1. A. Hotel bar B. Hotel room service C. Hotel shop D. Hotel laundry service
2. A. It opens from 12:00- 2:00 p.m. and 7:30 p.m.-1:00 a.m..
B. It opens from 12:30-2:30 p.m. and 7:00 p.m.-1:00 a.m..
C. It opens from 12:00-2:30 p.m. and 7:00 p.m.-1:00 a.m..
D. It opens from 12:30-2:00 p.m. and 7:00 p.m.-1:00 a.m..
3. A. Go to the hotel shop. B. Hang a message outside your door.
C. Go to the hotel bar. D. Call hotel shop assistants.
4. A. You can have your breakfast in your room. B. Room service is very convenient.
C. Lunch is served from 12:00 to 2:30 p.m.. D. Hotel bar service opens 24 hours.
5. A. It’s on the second floor. B. It’s on the left side of the lobby.
C. It’s open round the clock. D. It’s open from 9:00 a.m. to 5:30 p.m..
答案：1. B 2.C 3.B 4.D 5.D
第2部分阅读理解
Text A
In order to see that all the activities of the hotel run smoothly and efficiently, the manager carries out routine spot checks, often on a daily basis, of different aspects of the hotel’s operation. He also deals with unusual problems as they occur. In a large hotel, he coordinates the work of the department 4
heads who supervise their respective departments. The manager’s working relationship with these people has a lot to do with the smooth functioning of the hotel.
Hiring and training are two other vital responsibilities of the manager. The personality, experience, and technical know-how of every employee in the hotel are matters of importance in a business where courtesy is one of the major services. The references given by job applicants are carefully checked and, during the job interview, the applicant’s initial behavior is observed. A watchful eye must be kept on their performance after they have been hired. Continuing in-house training programs are necessary in order to maintain the standards of the establishment.
1. According to this passage, the hotel manager
A. usually works in his office B. should have good relations with department heads
C. should check every department every day D. deals with unusual problems every day
2. The overall responsibility of the hotel manager is
A. to ensure the smooth operation of the hotel B. to ensure a good working atmosphere
C. to solve unusual problems D. to check different aspects of the hotel’s operation
3. What are the important aspects mentioned here in a staff-hiring program?
A. The personality of the staff. B. The work experience of the staff.
C. The technical know-how. D. All of the above.
4. Before a person is hired by the hotel, .
A. he will receive training provided by that hotel B. he is checked by the hotel
C. he should send in letters of reference D. he should maintain good standards
5. When a person has been hired by the hotel,
A. he will definitely receive training B. he should expect that his work is supervised
C. he should expect to go to an interview D. he should keep a watchful eye
答案：1. B 2.A 3.D 4.C 5.B
二、口试
第1部分 自我介绍
Describe your normal work in your hotel or study in your school.
第2部分 业务问答
Could you tell me something about your hotel’s health and recreation facilities?
5
中 级
1. 总体要求：本级应试者应具备一定的英语能力，较熟练地使用常用词汇、句型、时态以及习惯表达法，进行涉及一般日常生活、工作、社交方面的交流。能通过运用一定的阅读技巧读懂与饭店业务相关的一般性文章；能通过提问或对方的重复解释，获取对方讲话的大意和主要信息。口头交流时语音语调基本正确，大部分情况下不影响正常的交流。
2．具体要求：应试者应能理解并掌握基本的、常用的时态和句子结构、语态及一些基本的词法等。认知2000个左右基本词汇，掌握其基本用法。
（1）听：能听懂客人以正常速度进行的简单交谈或叙事，其内容可能涉及饭店业务、日常生活或社交。
（2）说：能介绍个人情况和工作情况，进行日常会话，能较好地表达自己的意思，回答客人提出的问题，并处理本职工作中可能出现的问题。
（3）读：具备基本的语法知识。能阅读并理解一般的和专业程度不很强的、句子结构不很复杂的文章，确定主旨大意，辨认其中的重要事实，并能运用阅读技巧做出合理的判断。阅读速度为40～50词/分钟。
3．考试形式、项目、题量、分值和时间
中级考试包括笔试和口试两部分，各占50分，满分100分，60分及格,其中笔试和口试均不得低于30分。
考试形式：通过计算机进行考试，试卷随机生成。
（1）笔试：笔试包括听力和阅读两部分。听力部分考生通过耳机听问题，然后在计算机上选择正确答案。阅读部分由考生阅读计算机上的英语文章，然后选择正确答案。
（2）口试：考生通过耳机听问题，然后通过麦克风用英语回答。
1
笔试－人机考试
2
口试——人机对话
附：中级考试题型样题
一、笔试
第1部分 听力理解
Part A 提问（听录音）
Hello, I’m calling to confirm my room reservation. My name is Jane Smith.
（答题）A. Where are you calling from? B. Of course, madam.
C. Sorry, there is no room available, madam. D. What’s your room number, madam?
答案：D
Part B 对话（听录音）
W: Good morning. Can I help you?
M: Yes. I want to stay here one more night.
Q: What do we know about the man?
（答题）A. He wants to extend his stay. B. He is checking in.
C. He is checking out. D. He is getting some information.
答案：A
3
Part C 短文（听录音）
Welcome to the Grand Hotel. To make your stay as enjoyable as possible, we hope you will use our hotel facilities to the full. Breakfast is served in the dinning-room from 8 to 9 a.m. But if you want your breakfast brought to your room at any time after 7 a.m., please fill out a card and hang it outside on your doorknob. Lunch is served from 12 to 2:30 p.m. and dinner from 7:30 to 9:00 p.m.. Hotel room service operates 24 hours. Hotel bar is open from 12:00 to 2:30 p.m. and 7:00 p.m. to 1:00 a.m.. Hotel shop is on the first floor at the right side of the lobby, which is open from 9 a.m. to 5:30 p.m..
Now do questions 1 to 5:
1. What service in the hotel is it that operates around the clock?
2. When is the hotel bar open?
3. What would you have to do if you want a snack at 11:00 p.m.?
4. Which of the following is NOT true?
5. What did the passage say about the hotel shop?
（答题）1. A. Hotel bar B. Hotel room service C. Hotel shop D. Hotel laundry service
2. A. It opens from 12:00- 2:00 p.m. and 7:30 p.m.-1:00 a.m..
B. It opens from 12:30-2:30 p.m. and 7:00 p.m.-1:00 a.m..
C. It opens from 12:00-2:30 p.m. and 7:00 p.m.-1:00 a.m..
D. It opens from 12:30-2:00 p.m. and 7:00 p.m.-1:00 a.m..
3. A. Go to the hotel shop. B. Hang a message outside your door.
C. Go to the hotel bar. D. Call hotel shop assistants.
4. A. You can have your breakfast in your room. B. Room service is very convenient.
C. Lunch is served from 12:00 to 2:30 p.m.. D. Hotel bar service opens 24 hours.
5. A. It’s on the second floor. B. It’s on the left side of the lobby.
C. It’s open round the clock. D. It’s open from 9:00 a.m. to 5:30 p.m..
答案：1. B 2.C 3.B 4.D 5.D
第2部分阅读理解
Text A
In order to see that all the activities of the hotel run smoothly and efficiently, the manager carries out routine spot checks, often on a daily basis, of different aspects of the hotel’s operation. He also deals with unusual problems as they occur. In a large hotel, he coordinates the work of the department 4
heads who supervise their respective departments. The manager’s working relationship with these people has a lot to do with the smooth functioning of the hotel.
Hiring and training are two other vital responsibilities of the manager. The personality, experience, and technical know-how of every employee in the hotel are matters of importance in a business where courtesy is one of the major services. The references given by job applicants are carefully checked and, during the job interview, the applicant’s initial behavior is observed. A watchful eye must be kept on their performance after they have been hired. Continuing in-house training programs are necessary in order to maintain the standards of the establishment.
1. According to this passage, the hotel manager
A. usually works in his office B. should have good relations with department heads
C. should check every department every day D. deals with unusual problems every day
2. The overall responsibility of the hotel manager is
A. to ensure the smooth operation of the hotel B. to ensure a good working atmosphere
C. to solve unusual problems D. to check different aspects of the hotel’s operation
3. What are the important aspects mentioned here in a staff-hiring program?
A. The personality of the staff. B. The work experience of the staff.
C. The technical know-how. D. All of the above.
4. Before a person is hired by the hotel, .
A. he will receive training provided by that hotel B. he is checked by the hotel
C. he should send in letters of reference D. he should maintain good standards
5. When a person has been hired by the hotel,
A. he will definitely receive training B. he should expect that his work is supervised
C. he should expect to go to an interview D. he should keep a watchful eye
答案：1. B 2.A 3.D 4.C 5.B
二、口试
第1部分 自我介绍
Describe your normal work in your hotel or study in your school.
第2部分 业务问答
Could you tell me something about your hotel’s health and recreation facilities?
5