（
__密___封___线___内___不_名要姓 答 _______________号学 级班 业专 宁夏新工业学校2013-2014学年第2学期期末考试
( )2. A.keep B.to keep C . keeping D . Kept 《民航服务英语》试卷B （120分钟）
( )3. A.easy B.comfort C . Busy D .comfortable ( )4. A.keep B.insure C .mantain D . ensure ( )5. A.carried-on B.carrying-on C .carry-on D . Carry
( )6. A. safely B. safe C .stable D .stablly
( )7. A. When B.While C .As D .Whenever 一、单词填空（每空2分，共20分）
( ) 8. A. qualification B.qualifications C .qualifity D .quality ( ) 9. A. would B.must C .may D .should
1. 海关代理__________________ 入境货物___________________ ( ) 10. A. alway B. often C . all the time D .all time 填写___________________装卸_______________________转机___________________ ( ) 11. A. boarding B.board C .take D .taking 2. Air waybill______________________ Charge collect________________________ ( ) 12. A. he B.him C .they D .them Full address_________________________ Arriving time_________________________ ( ) 13. A. Look for B.look C .find D .find out Insurance company _____________________
( ) 14. A. make B.do C .prepare D .deal with 二、完形填空（每小题1分，共20分）
( ) 15. A. then B.Then C .meanwhile D .after ( ) 16. A.catch B.size C .fast D .fasten Cabin attendants ___1__ service to the passengers during the flight. They need __2__the passengers safe ( ) 17. A. is B.are C .be D .will and ___3___ during the flight.
( ) 18. A. On B.In C .During D .Over Safety is the most important part of flight. The cabin attendant must ____4_____the safety of the ( ) 19. A. Sometime B.Sometimes C .Anytime
D .Always passengers and make sure the the __5___baggage are in the overhead compartment ___6____.
( ) 20. A. offer B.provide C .give D .take ___7____ the cabin attendants make face-to-face contact with passengers, their service will present
airlin’s image. The cabin attendants should have essential __8___for their work. They ___9____be friendly 三、翻译（每小题2分，共20分） and courtesy to the passengers ___10___.
英翻汉：
When the passengers ____11___ the aircraft, the cabin attendants need to help ___12___put the baggage 1. We don’t ensure all the shipments.
to the overhead compartments, and sometimes they need to help the passengers ____13____their seats. _____________________________________________________________________________
Before take-off, the cabin attendants should ____14____safety demonstration: the use of seat belt, life 2. Most countries don’t accept charge collect.
vest,oxygen mask and the location of the emergency exits. ____15____ they need to check if all the _____________________________________________________________________________
passengers ___16___their seat belt and check if all the seats ____17____ in upright position, and so on. 3.Please sign your name and write the date here.
___18___ the flight, the Cabin attendants serve food and beverages to the passengers .____19____ they ______________________________________________________________________________ need to ____20___pillows and blankets, give magazines to passengers.
4. The cargo rate from Beijing to London is 23.00 yuan.
( ) 1. A.provide B. give C . offer D . Put
______________________________________________________________________________
第 1 页 共 2 页
5.Our working time is from 6 a.m. to 9 p.m..
_______________________________________________________________________________ 汉翻英：
6. 别挂断，我给你查一下。
________________________________________________________________________________ 7请填写一份货物托运书。
________________________________________________________________________________ 8. 每件货物都必须被小心的贴上标签。
_______________________________________________________________________________ 9.. 你货物可以免费保管三天。
_______________________________________________________________________________ 10.. 可以登录我们的网站。
_______________________________________________________________________________
Passenger: Excuse me,_______________________________(我可以来点饮料吗？） A ： Of course you can.
Cabin attendant :we have hot tea,coffee ，and mineral water. _____________________(你喜欢喝什么饮料？）
Passenger: I’d like tea._______________________________(你们这都有什么茶）？ Cabin attendant：we offer green tea, black tea and jasmin tea.
Passenger: OK, ____________________________(谢谢你的介绍）I prefer a cup of green tea. Cabin attendants: ___________________________(请稍等） I will bring a cup of tea for you. Passenger:Thanks.
五、排序（把A —E 答案填在相对应的位置）（每小题10分，共10分） Shipper: Sorry, my cargo is only 20 kilos, _____________________?
四、补全对话（每小题10分，共10分） regulations, the freight charge of the low density cargo must be calculated based on the chargeable weight. Shipper: _____________________
Agent: Comparing with the gross weight and the volume weight, the higher is chargeable weight. Shipper: ________________________________
Agent: It is more complicated, it is calculated by multiplying length,width, _______________and then dividing 6000 cubic centimeters per kilo.
A:What is the chargeable weight. B:It belongs to low-density cargo. C:and depth of a shipment
D:How do you calculate the volume weight? E:why do I have to pay so much? 六、写作（根据下列情景编写对话，单词不少于60字）（每小题20分，共20分）
Jone 想要把他的小狗托运到伦敦。他到国航地面服务公司的收货柜台询问办理手续。
Agent: The volume of your cargo is larger than normal cargo; _________________. Due to IATA
第 2 共 2 页
（
__密___封___线___内___不_名要姓 答 _______________号学 级班 业专 宁夏新工业学校2013-2014学年第2学期期末考试
( )2. A.keep B.to keep C . keeping D . Kept 《民航服务英语》试卷B （120分钟）
( )3. A.easy B.comfort C . Busy D .comfortable ( )4. A.keep B.insure C .mantain D . ensure ( )5. A.carried-on B.carrying-on C .carry-on D . Carry
( )6. A. safely B. safe C .stable D .stablly
( )7. A. When B.While C .As D .Whenever 一、单词填空（每空2分，共20分）
( ) 8. A. qualification B.qualifications C .qualifity D .quality ( ) 9. A. would B.must C .may D .should
1. 海关代理__________________ 入境货物___________________ ( ) 10. A. alway B. often C . all the time D .all time 填写___________________装卸_______________________转机___________________ ( ) 11. A. boarding B.board C .take D .taking 2. Air waybill______________________ Charge collect________________________ ( ) 12. A. he B.him C .they D .them Full address_________________________ Arriving time_________________________ ( ) 13. A. Look for B.look C .find D .find out Insurance company _____________________
( ) 14. A. make B.do C .prepare D .deal with 二、完形填空（每小题1分，共20分）
( ) 15. A. then B.Then C .meanwhile D .after ( ) 16. A.catch B.size C .fast D .fasten Cabin attendants ___1__ service to the passengers during the flight. They need __2__the passengers safe ( ) 17. A. is B.are C .be D .will and ___3___ during the flight.
( ) 18. A. On B.In C .During D .Over Safety is the most important part of flight. The cabin attendant must ____4_____the safety of the ( ) 19. A. Sometime B.Sometimes C .Anytime
D .Always passengers and make sure the the __5___baggage are in the overhead compartment ___6____.
( ) 20. A. offer B.provide C .give D .take ___7____ the cabin attendants make face-to-face contact with passengers, their service will present
airlin’s image. The cabin attendants should have essential __8___for their work. They ___9____be friendly 三、翻译（每小题2分，共20分） and courtesy to the passengers ___10___.
英翻汉：
When the passengers ____11___ the aircraft, the cabin attendants need to help ___12___put the baggage 1. We don’t ensure all the shipments.
to the overhead compartments, and sometimes they need to help the passengers ____13____their seats. _____________________________________________________________________________
Before take-off, the cabin attendants should ____14____safety demonstration: the use of seat belt, life 2. Most countries don’t accept charge collect.
vest,oxygen mask and the location of the emergency exits. ____15____ they need to check if all the _____________________________________________________________________________
passengers ___16___their seat belt and check if all the seats ____17____ in upright position, and so on. 3.Please sign your name and write the date here.
___18___ the flight, the Cabin attendants serve food and beverages to the passengers .____19____ they ______________________________________________________________________________ need to ____20___pillows and blankets, give magazines to passengers.
4. The cargo rate from Beijing to London is 23.00 yuan.
( ) 1. A.provide B. give C . offer D . Put
______________________________________________________________________________
第 1 页 共 2 页
5.Our working time is from 6 a.m. to 9 p.m..
_______________________________________________________________________________ 汉翻英：
6. 别挂断，我给你查一下。
________________________________________________________________________________ 7请填写一份货物托运书。
________________________________________________________________________________ 8. 每件货物都必须被小心的贴上标签。
_______________________________________________________________________________ 9.. 你货物可以免费保管三天。
_______________________________________________________________________________ 10.. 可以登录我们的网站。
_______________________________________________________________________________
Passenger: Excuse me,_______________________________(我可以来点饮料吗？） A ： Of course you can.
Cabin attendant :we have hot tea,coffee ，and mineral water. _____________________(你喜欢喝什么饮料？）
Passenger: I’d like tea._______________________________(你们这都有什么茶）？ Cabin attendant：we offer green tea, black tea and jasmin tea.
Passenger: OK, ____________________________(谢谢你的介绍）I prefer a cup of green tea. Cabin attendants: ___________________________(请稍等） I will bring a cup of tea for you. Passenger:Thanks.
五、排序（把A —E 答案填在相对应的位置）（每小题10分，共10分） Shipper: Sorry, my cargo is only 20 kilos, _____________________?
四、补全对话（每小题10分，共10分） regulations, the freight charge of the low density cargo must be calculated based on the chargeable weight. Shipper: _____________________
Agent: Comparing with the gross weight and the volume weight, the higher is chargeable weight. Shipper: ________________________________
Agent: It is more complicated, it is calculated by multiplying length,width, _______________and then dividing 6000 cubic centimeters per kilo.
A:What is the chargeable weight. B:It belongs to low-density cargo. C:and depth of a shipment
D:How do you calculate the volume weight? E:why do I have to pay so much? 六、写作（根据下列情景编写对话，单词不少于60字）（每小题20分，共20分）
Jone 想要把他的小狗托运到伦敦。他到国航地面服务公司的收货柜台询问办理手续。
Agent: The volume of your cargo is larger than normal cargo; _________________. Due to IATA
第 2 共 2 页